1 Introduction

Luki55 (referred to as "we", "us", or "the platform") places the highest priority on user privacy. This Privacy Policy explains what information we collect when you use the luki55 website or app, why we collect it, how we use it, and how we keep it secure.

We believe transparency is the foundation of trust. This policy is written in plain, straightforward language — no complex legal jargon. If any part of this policy is unclear, please reach out to our support team. They are always ready to help.

This Privacy Policy applies to all luki55 services — including the website, mobile app, Live Casino, Sports Betting, Fish Games, and any other digital channel through which you interact with luki55.

2 What Information We Collect

Luki55 only collects information that is genuinely necessary to provide its services. Collecting unnecessary data goes against our policy.

Data Type Example Mandatory?
Identity Information Name, date of birth, national ID number Yes (KYC)
Contact Information Mobile number, email address Yes
Financial Information Mobile Banking/Nagad number, bank account details Yes (for transactions)
Device Information IP address, browser type, operating system Automatic
Usage Data Game history, betting records, login times Automatic
Location Data Country and city (estimated from IP address) Automatic
Important

We never store your full payment card number or banking passwords. Payment details are processed directly through a secure payment gateway.

3 How We Collect Data

Luki55 collects information in several ways. You have the right to know about each method:

  • Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
  • Automatic Collection: Data collected automatically while you use luki55, through cookies, log files, and similar technologies.
  • From Third Parties: Information received from payment providers (Mobile Banking, Nagad, Rocket) or identity verification agencies.
  • Public Sources: Where necessary, identity verification data from government databases or public records.

4 Purpose of Data Use

Luki55 uses your information only for specific, legitimate purposes. We never use your data beyond what it was collected for:

  • Account Management: To create, maintain, and secure your account.
  • Transaction Processing: To process deposits, withdrawals, and bonus payouts.
  • Identity Verification: For KYC and age verification purposes.
  • Fraud Prevention: For verifying authorized transactions and identifying suspicious activity.
  • Service Improvement: To analyze usage patterns and improve your gaming experience.
  • Customer Support: To address your questions and resolve complaints.
  • Legal Obligations: To meet regulatory requirements and comply with anti-money laundering laws.
  • Promotional Communications: To send you offers and bonus information, with your consent.
Your Control

To opt out of promotional messages, contact our support team at any time or use the unsubscribe link in the message.

5 Data Sharing Policy

Luki55 never sells your personal data to third parties. However, limited data sharing may occur in the following circumstances:

  • Payment Partners: To process transactions with Mobile Banking, Nagad, Rocket, and banks. This information is used solely for the specific transaction involved.
  • KYC Partner: With identity verification service providers, solely for the verification process.
  • Technology Service Providers: With server hosting, cybersecurity, and gaming software providers – under strict confidentiality agreements.
  • Legal Authorities: Upon a valid court order or lawful request from a government regulatory authority.
  • Business Restructuring: In the event of a company merger or acquisition, data may be shared with the new owner — but you will be notified in advance.

Before sharing data with any third party, we ensure they follow the same standard of privacy protection that we do.

6 Cookies & Tracking

Luki55 uses cookies and similar technologies on its website to help improve your browsing experience.

  • Essential Cookies: These are essential for maintaining your login session and ensuring security.
  • Functional Cookies: Used to remember your preferences such as language and theme.
  • Analytics Cookies: To analyze website usage — no personally identifiable information is involved.
  • Security Cookies: To detect fraudulent activity and bots.

You can disable cookies from your browser settings. However, disabling certain essential cookies may limit access to some luki55 features.

7 Data Retention Period

Luki55 does not retain your data longer than necessary. Retention periods vary by data type:

  • Account Information: For the duration of account activity and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by legal obligations.
  • KYC Documents: 5 years after verification, or as required by law.
  • Gaming History: For the duration of account activity and up to 2 years after closure.
  • Support Chat Logs: From 6 months up to 2 years.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

8 Your Rights

As a luki55 user, you have important rights over your own data. We respect these rights at all times:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You can request a correction to any inaccurate or incomplete information.

Right to Delete Data

You can request that your data be deleted under certain circumstances.

Right to Restrict Processing

You can request that we limit how your data is used for specific purposes.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise any of these rights, email us at [email protected]. We generally respond within 30 days.

9 Children's Privacy

Luki55 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors.

If we discover that someone under the age of 18 has created an account, that account will be immediately closed and all collected data will be securely deleted.

If you believe your child is using luki55, please contact our support team immediately.

10 Policy Updates

Luki55 may update this Privacy Policy from time to time. When significant changes are made, we will:

  • We will update the "Last Updated" date at the top of this page.
  • We will send a notice of any changes to your registered email address or mobile number.
  • We will display a temporary banner on the luki55 app or website.

For significant changes, you will be notified at least 14 days before the new policy takes effect. Continuing to use luki55 after an update means you accept the revised policy.

11 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email: [email protected]

We typically respond within 24–48 hours. Complex data requests may take up to 30 days.

Support Hours

24 hours a day, 7 days a week – live support available in Bengali.